Contact Us - Q & A

Made by Erika Convertible Collection is 100% Australian Made
We provide one of the largest Australian owned and Made Convertible Collections with over 18 designs available across a wide size range. If you have a question about any of our products or would like help with your purchase please do not hesitate to contact one of our customer service team members. We will endeavour to answer your questions as quickly as possible.

 

How long will it take to receive my order?

 All orders are generally made to order and will be completed within a 6 week time frame. If the fabric colour requested is out of stock or we are very busy, it may increase to a 8-12 week time frame dependant on our fabric supplier. We carry some Ready to Wear garments in stock, so if you are requiring something within a short time frame or would like to request a rush order, please contact us to inquire about the current designs in stock.

 

What if my measurements are outside of your Size Guide?

If you fall out of the size guide or you require extra length please contact us to arrange a custom fit at an additional surcharge of $25

Can I order swatches?

Yes please email us to request a swatch to be posted to you or you can simply order via the swatch product detail available in the Convertible Collection. 

 

How do I return an item?

If you are lodging a request of exchange please email admin@madebyerika.com.au. Returns are only accepted if contact is made within 7 day's of receipt and returned within 14 day's. We do not offer refunds for change of mind, but are happy to exchange or offer store credit once the garment is returned in an unworn condition with all tag's in tact. 

 

How do I choose the best size?

Our style of gown is very forgiving when it comes to sizing. The stretch fabric allows a comfortable fit across 3 sizes easily. The length is a standard 120cm drop from the waistband for the the full length designs; the non fray raw edge allows for easy tailoring of the hem which can be easily done at home with a rotary cutting blade. To find your best fit view our size chart for max stretch capactiy.

Generally our plain stretch fabrics fit as follows XS 4-8; S 8-12; M 12-16; L 18-22; XL 22-26; XXL 26-30. If you are on cusp of a size it is better to go up rather than down.

How Do I Care For My Garment?

Our garments are very low maintenance! To wash your Multiway items, be sure to place in a garment bag (or if you don’t have one, a pillowcase or pillow protector with zip work well too) to avoid the straps over stretching and tangling in the wash. Wash on a regular cold cycle, if you don’t put your garment in a laundry bag, use a gentle wash cycle. Do don’t try to wring your dress. Dry immediately by hanging from the waistband. If creases appear use a low heat setting on an iron or if time permits generally any creases will naturally fall out on their own after being hung by the waistband for a few hours. To store either hang by the waistband or fold a put away. 

 

What is the best way to trim the length of my dress?

The stretch fabrics we use can be somewhat slippery when trying to cut with conventional scissors. We recommend for a nice sharp cut to use a rotary blade. These can be purchased fairly cheaply from any haberdashery store such as Spotlight and are found in the quilting section. Simply measure how much needs to come off and follow the hem around with the cutter. The fabrics are non fray so don’t need hemming ( to prevent loose sequins, you may want to finish any sequin fabrics with a serger or hem ) 

 

Can I try these dresses on? Absolutely!

 

Gold Coast - In store; MBE Convertible Collection

8-1 Corporation Drive, Ashmore 4214 Qld

Thursday - Friday 12.30pm-5pm

Saturday 10am-2pm 

 

FULL RANGE IN STORE

admin@madebyerika.com.au

ph 0404978807

 

Brisbane/Ipswich - Via our MBE in Home Parties;

Michelle@madebyerika.com.au - Michelle will come to you!

 

Brisbane - In Store; Carolann Bridal Wear

Coming Soon!

 

Perth - In Store; English Rose Bridal

sales@englishrosebridal.com.au

 

Is your location not listed? Please get in touch to discuss your options or to order fabric swatches.  If you are a Store wanting to inquire about becoming a stockist please email admin@madebyerika.com.au. We are currently looking for Stockists in the following locations NSW, VIC, ACT, TAS, QLD

 

Still have unanswered questions? Then please don't hesitate to use our contact form.